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Terms and Conditions

1. Application

1.1 These Terms & Conditions (Terms) apply as between:

(a) a store operated by:

(i) Office National;

(each a Store), which are operated independently subject to the license granted by Office Brands Limited;

(b) the customer of a Store (customer or you), in respect of all transactions as between the customer and a Store through this website (Website); and

(c) you accept these Terms as a binding agreement between you and the Store each time you each time you submit a purchase order to the Store.

1.2 These Terms contain the entire understanding between the parties and:

(a) supersede all previous terms, negotiations and understandings between the parties, and
(b) prevail over any other terms or provisions in the customer's purchase orders.

1.3 The terms of the privacy policy will apply to the usage, collection and disclosure of information in connection provided to the Store.

2. Products

2.1 The Store will use its best endeavours to make sure that all items offered on display or otherwise on the Website are available to be purchased.

2.2 Notwithstanding clause 2.1, products on offer:

(a) may not be available at all times due to their seasonal nature; and
(b) are as close as possible to the image on the Website, but may not be an exact representation due to limitations of actual viewing conditions, photographic techniques and picture availability, colours represented on the enclosed image profiles.

2.3 Where a product is pictured with accessories, then, unless otherwise states, those accessories displayed are not included in the advertised price.

3. Pricing

3.1 All products and prices on the Website are based on the current list price, which may change without notice from time to time.

3.2 Unless otherwise specified:

(a) all prices shown are quoted in Australian Dollars (AUD); and
(b) include GST and any other taxes where applicable.

3.3 Prices quoted as 'multiple discount price' refer to the price of each individual item.

4. Payment

4.1 We accept the following methods of payment:

(a) for online payments: secure credit card transactions with E-Way using Secure Socket Layer technology for VISA and Master Card;
(b) for offline payments: direct deposit; and
(c) for in-store payments: cash, cheque, money order, Visa, Mastercard and PayPal. A payment is considered complete when the funds have been cleared.

4.2 From time to time and in its sole discretion, a Store may also offer 30 day accounts to certain approved customers. The Store will notify you if such terms are available.

4.3 Payment for Orders will be processed immediately upon confirmation of Your Order.

4.4 Payment for Orders will be processed immediately upon confirmation of Your Order, if the transaction is in any way disputed we reserve the right not to process or deliver the order.

4.5 If your nominated payment method triggers our fraud prevention protocols, we may contact you to confirm additional details, or rescind the transaction. In this case, until your order has passed our fraud prevention protocols your order will not be fulfilled. If you do not provide the requested information within up to 7 days, your order will be cancelled, and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.

4.6 For Account Customers each Store reserves the right to require a deposit with respect to Your Order should the value of your Order exceed more than 30% of your average monthly account or $1,000 whichever is the greater. Any deposit will be required to be paid prior to confirmation of Your Order.

5. Delivery

5.1 Depending on the availability of products in your order, we will endeavour to dispatch orders within 1 to 3 business days. Shipping times are estimated at between 1 and 10 business days depending on your location.

5.2 Some Stores offer a free delivery service for orders over a nominated value, which shall be applied at the time of submitting an order. Please contact the relevant Store for more details.

5.3 Unless the Store offers free delivery under clause 5.2, each order shall incur a delivery charge, which will vary depending on the nature, quantity and value of products in the order.

5.4 In the event of a delivery being outside of a radius of 30km from the store which you have ordered, we reserve the right to apply a further delivery fee appropriate to the distance.
In this event, the store will be in contact to discuss, and take further payment to cover any additional delivery cost.

6. Order Process

6.1 By submitting an order through our website you warrant that:

(a) you are capable of entering into a legally binding contract with the Store;
(b) you are authorised and able to make payment via the method you have selected; and
(c) the information you have provided is correct.

6.2 Unless previously quoted, you accept that any extra freight charges may be added to your order in accordance with clause 5.3.

6.3 Once payment has been accepted, your order will be processed within 24 hours and dispatched unless otherwise advised.

6.4 Customers will be notified via email or phone if delays in shipping occur.

7. Returns, Exchanges & Refunds

7.1 Returns and exchanges must be authorised by a Store and are subject to the following conditions:

(a) Returns of stocked items that are incorrectly ordered may be accepted within 7 days from date of delivery;
(b) Returns of non-stocked items (special orders) that are incorrectly ordered may not be accepted. This will be at the discretion of a Store;
(c) Proof of purchase must be provided;
(d) Returned products may incur freight charges and/or re-stocking fees;
(e) Returned products must be of merchantable quality with original packaging, unless the issue relates to faulty product or the product is under warranty; and
(f) Returned products may be subject to manufacturer's warranty conditions. For information and conditions about guarantees and warranties please contact the relevant Store.

7.2 Should you have a major problem with a product, you may be entitled to a replacement or refund as follows:

(a) Replacement products will be of an identical type to the product originally supplied, subject to availability.
(b) Refunds will be the same amount you have already paid, provided in the same form as your original payment.
(c) We may take into account how much time has passed since you bought the product considering the following factors; type of product, the quantity of the product originally supplied, how you are likely to use the product, the length of time for which it is reasonable for the product to be used and the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

7.3 The liability of the Store in respect of any breach of or failure to comply with any right or guarantee that you may have under the Australian Consumer Law or other rights in relation to the supply of goods or services (such as terms implied into a contract) that cannot lawfully be excluded is limited to the following:

(a) In the case of goods, to:

(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired.
(b) In the case of services, to:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.

8. Errors

8.1 Any errors and omissions will be corrected at the point of order.

9. Copyright

You acknowledge and agree:

9.1 the copyright of the design, layout, graphics and content of this email belongs to Office Brands Limited; and

9.2 no copying, reproduction or distribution of content is permitted without the prior written consent of Office Brands Limited.